We are committed to responsibility and sustainability.

Pre-ordering allows us to produce only what you need, avoiding overproduction. It also limits our upfront investment, helping us focus our resources on quality. Your pre-order shapes real demand and allows us to grow in a balanced way, in line with our values.

Delivery times may be longer than you're used to. We want to be transparent about product availability, so you'll find an estimated timeframe on each product page.

To make up for these potentially longer lead times, we offer a special discount. It's our way of thanking you for choosing a more considered approach to consumption and contributing to a responsible way of doing things.

When you place your order, you'll receive a confirmation email. If you don't, please check your spam folder.
Your order is then prepared within 48 to 72 working hours and handed over to our logistics partner for delivery.

In mainland France, allow 2 to 4 working days for delivery.

You can track your order with the tracking number available in your account, under "My orders". If you have any questions, we're available by email at hello@charlyetmoi.com

We deliver to all European Union countries.

We offer free shipping on orders over €100.

Shipping costs depend on the weight and size of the parcel and are shown during checkout before payment.

For any request outside the EU, please contact us at hello@charlyetmoi.com so we can work out the appropriate shipping costs.

You have 14 days from receipt of your order to return products to us.

Return shipping costs are at your expense unless the product is defective.

You will be refunded the order amount, including shipping costs, within 14 days, to the card used for payment.

Any item returned incomplete (product label, handles, removable padding, buttons...), damaged, washed or stained cannot be accepted, and no refund can be made.

A refund may be refused if:

• the return period has expired. In this case, we will offer you an exchange, with shipping costs payable.
• your item does not meet the return conditions detailed above.

Exchanges are possible under the same conditions as returns.

Any item returned incomplete (product label, handles, removable padding, buttons...), damaged, washed or stained cannot be exchanged or refunded.

Return shipping costs are at your expense, but we won't charge shipping for the replacement item.

We pay great attention to the choice of every material used to make our products.

We always favour French manufacturing. Unfortunately, some components are not (or no longer) available in France, or their costs are too high to produce a competitively priced final product; in that case we choose European components.

Driven by our commitment to eco-responsibility, we use unused stock fabrics from manufacturers or high-end brands, which guarantees the quality of our products.

Finally, we pay particular attention to the strength of the materials used, and we choose all our metal parts based on their breaking load.

If, despite our care, you have a problem with one of our pieces, please email us at hello@charlyetmoi.com

Remember to attach a photo to your email and include your order number so we can find it easily.

We'll always find a solution to make you happy.

We try to be as precise as possible on our product pages.

However, if you'd like more information or more detailed advice, don't hesitate to write to us at hello@charlyetmoi.com